Right of Withdrawal & Refunds

Effective date: 23 October 2026 Version: 1.0

This page applies to consumers in the EU/EEA, the UK and Norway who buy a paid Global Live Tracker plan from Norwegian Product Solutions AS ("we"). It forms part of our Terms of Service.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day the contract is concluded, which is the day of your purchase.

To exercise the right of withdrawal, you must inform us (Norwegian Product Solutions AS, Apeltunvegen 35C, 5222 Bergen, Norway, billing@globaltrackers.app) of your decision to withdraw from this contract by a clear statement, such as an email. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day we are informed of your decision. We will use the same means of payment as you used for the original transaction, unless you expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

When the right of withdrawal ends

Paid plans give you immediate access to digital services. At checkout you are asked to confirm that you request access to start immediately and that you acknowledge you lose your right of withdrawal once access has started. If you gave this confirmation, the right of withdrawal no longer applies after your plan was activated.

If you did not give this confirmation, the right of withdrawal described above applies in full.

Cancelling a subscription

Separately from withdrawal, you can cancel a subscription at any time from your account page (Manage billing). Cancellation takes effect at the end of the current billing period: you keep access until then and are not charged again.

Refunds

Apart from a valid withdrawal, or where the law gives you a right to a refund (for example if the service was not provided as agreed), payments for a billing period that has already started are not refunded. If something went wrong with a charge, contact billing@globaltrackers.app and we will look at it.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Norwegian Product Solutions AS, Apeltunvegen 35C, 5222 Bergen, Norway, billing@globaltrackers.app

I hereby give notice that I withdraw from my contract for the provision of the following service: Global Live Tracker subscription (plan: ____________)

Ordered on: ____________

Name of consumer: ____________

Address of consumer / account email: ____________

Signature of consumer (only if this form is notified on paper): ____________

Date: ____________